Local Heroes Home Buying Program Terms & Conditions
1. Introduction
Please see individual property listings for appropriate cancellation policy. Please note, if a change of guest is made, we must be made aware of who will be staying in your place. If a guest does not arrive on their check in date, they will still be charged.
2. Eligibility
Rates as shown are based on per night standard occupancy and are subject to Local Taxes. Availability and rates for specific dates can be viewed by clicking on the “Book Now” link. Please note that your room will be deemed as reserved once payment is received.
3. Application and Approval
Check-in begins at 5:00pm, unless prior arrangements have been made. Check-out time is 11:00am. Prior to guest arrival, guests will receive a code to access their electronic door lock, in addition to directions on where to park and where your room is located. Should you need assistance during your check in process, please contact us.
4. Financial Obligations
Our homes are non-smoking properties. A $750.00 cleaning surcharge will be imposed to any room where guests have smoked with disregard for our policy.
5. Program Changes and Termination
Quiet hours are 10pm to 8am. We are family-friendly and quiet hours are strictly enforced. Any quiet hour violations will result in a $100 fine per incident.
6. Privacy and Data Use
While accidents do happen, guests will be financially responsible for damage due to gross negligence.
7. Limitation of Liability
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
8. Dispute Resolution
We offer pet free homes. We do, however, accept service animals under the following restrictions: Guests bringing a service animal are required to inform us upon booking. Dogs must never be left in a property alone, and are permitted on our porches and exterior areas of the home while required to remain on leash.
